Shipping policy
📦 Shipping
At That Girl Dept., every piece is made to order especially for you. We don't mass produce or keep large inventories, allowing us to create thoughtfully made garments while reducing unnecessary waste.
Once your order is placed, production begins before it's carefully packed and shipped directly to your door.
⏳ Processing Time
Most of our orders are made to order.
Production typically takes:
2-3 business days
Once your order has been produced, it is shipped immediately and you'll receive a shipping confirmation email with tracking information.
🚚 Estimated Delivery Times
After your order has been dispatched:
- European Union: 5-10 business days
- United Kingdom: 5-10 business days
- United States & Canada: 6-12 business days
- Australia & New Zealand: 7-14 business days
Please note that these are estimated delivery times and may vary due to customs clearance, local carriers, or seasonal shipping volumes.
📍 Tracking Your Order
As soon as your order ships, you'll receive an email containing your tracking number so you can follow its journey.
If you haven't received your shipping confirmation after 10 business days, please contact us at studio@tgdept.com or that.girl.dept@gmail.com