Shipping & Returns

At THAT GIRL Dept., every piece is made especially for you once your order is placed. This helps us reduce overproduction and fashion waste while creating garments designed to be remembered.

Shipping

Processing Time

Orders are typically processed within 2-3 business days before shipment.

During product launches, holidays, or promotional periods, processing times may be slightly longer.

Estimated Delivery Times

These are estimated shipping times once your order has been dispatched:

Please note that delivery times are estimates and may occasionally vary due to customs processing, local carriers, or seasonal demand.

Once your order has shipped, you'll receive a tracking email so you can follow its journey.

Shipping Costs

Shipping costs are calculated at checkout.

We currently offer:

• Free shipping within the European Union
• Free shipping on orders over €200 worldwide (where available)

Shipping rates for other destinations are shown during checkout before payment.

Customs & Import Duties

International orders shipped outside the European Union may be subject to customs duties, taxes, or import fees determined by your local customs authority.

These charges are the responsibility of the customer.

Returns

We hope you love your order.

If for any reason it isn't quite right, you may return eligible items within 14 days of receiving your order.

To be eligible for a return, items must be:

• unworn
• unwashed
• unused
• in their original condition
• returned with all original tags and packaging

Items that show signs of wear, washing, damage, or alteration cannot be refunded.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or we made an error with your order.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

How to Return an Item

1. Contact us at studio@tgdept.com or that.girl.dept@gmail.com  if you have any questions.
2. We will send you the return form.
3. Include the completed form inside your return package.
4. Ship the parcel to the return address provided on the return form.

Refunds

Once your return has been received and inspected, we'll notify you by email.

If approved, your refund will be processed to your original payment method.

Please allow 5-10 business days for your bank or payment provider to complete the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• your order number
• a description of the issue
• clear photographs of the item and packaging

We'll work with you to resolve the issue as quickly as possible.

Exchanges

Need a different size or color? No problem.

We accept exchanges within 14 days of delivery, provided the item is:

• unworn
• unwashed
• in its original condition
• returned with all original tags and packaging

Customers are responsible for the cost of returning the original item. Once we receive and inspect your return, we'll ship your replacement item as soon as possible.

If the requested size or color is no longer available, we'll contact you to discuss the available options.

Need Help?

If you have any questions about shipping or returns, we'd love to help.

Email: studio@tgdept.com